Privacy Policy

Last updated: April 26, 2026

1. Who We Are

North Bay Painting Services ("we", "us", "our") is an Ontario-based painting contractor led by Ahmed Khalil. Our business address is Suite 23028 Ferris, 276 Lakeshore Drive, North Bay, ON P1A 4K6. You can reach us at (705) 482-1142. We have been serving North Bay and surrounding Nipissing District since 2016.

2. Information We Collect

We collect information you provide directly when you:

• Fill out a quote request form on our website
• Call or text our phone line
• Email us
• Schedule an in-home consultation
• Engage us for painting services

This typically includes your name, address, phone number, email, project details, and any photos or documents you choose to share with us.

We also collect basic technical information automatically when you visit our website:

• IP address (used for security and aggregate analytics)
• Browser type and device information
• Pages viewed and approximate referral source
• Date and time of visit

3. How We Use Your Information

We use your information to:

• Provide quotes, schedule consultations, and deliver painting services
• Communicate about your project, including scheduling, reminders, and follow-up
• Process payments and maintain customer records
• Send periodic updates about our services if you have opted in
• Improve our website and service offerings
• Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Third-Party Service Providers

We use the following trusted services to operate our business. Each has its own privacy practices:

• Google Analytics for anonymized website analytics
• Netlify for website hosting and form processing
• GoHighLevel for customer relationship management and communication
• Bunny CDN for content delivery
• Google Workspace for email, calendar, and document storage

We share only the minimum information necessary for these services to operate.

5. Cookies and Tracking

Our website uses essential cookies for basic functionality. Third-party services like Google Analytics may set their own cookies for visitor analytics. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

6. Data Retention

We retain customer information for as long as we have an active service relationship plus seven years thereafter for tax and legal compliance. Inactive lead inquiries are retained for 24 months unless you request earlier deletion.

7. Your Privacy Rights Under PIPEDA

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Withdraw consent for marketing communications at any time
• Request deletion of your personal information (subject to legal retention requirements)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, contact us at (705) 482-1142 or via our contact form.

8. Security

We use industry-standard practices to protect your information, including encrypted form submissions over HTTPS, secure password storage, and access controls limiting who can view customer data. While no system is 100% secure, we take reasonable steps to safeguard your information.

9. Children's Privacy

Our services are intended for property owners (typically 18 years of age or older). We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Changes to This Privacy Policy

We may update this policy periodically. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated through our website and, where reasonable, by direct notification to active customers.